Customer care training WORKSHOPS
programmes that we have delivered
for our clients are shown below. Our policy is to work with you to develop solutions
to meet your specific needs. If you want the best in customer care
training courses contact us. We will send you letters from delighted
Customer Care Training
Usually a one-day workshop that can be tailored to meet the needs of any organisation or team. It included work on the telephone, as well as other tips to help your people deliver exceptional customer care. Training courses like this need to be fun. Ours are.
Usually, if you agree, we will include some elements where the delegates can identify for themselves how customer care within the business can be improved. If you are up for it, we will organise teams to move the business forward in different areas that they feel need improving.
Total Customer Focus
A two-day workshop using practical business scenarios to identify how, and why, client service can be improved. Develops mutual understanding between teams leading to service level agreements between departments.
This workshop has a two-part practical exercise, It focuses on teamwork, communication, and the customer relationship. It shows how easily these things can break down. We hardly need to say anything. The delegates discover for themselves where there is room for improvement.
We also allow time for teams from different departments to agree how their relationships can be improved, and the workflow made easier for all concerned.