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Customer care training
courses
Customer care training courses, workshops and programmes that we have delivered
for our clients are shown below. Our policy is to work with you to develop solutions
to meet your specific needs. If you want the best in customer care
training courses contact us. We will send you letters from delighted
clients.
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Customer Care Training
Usually a one-day
workshop that can be tailored to meet the needs of
any organisation or team. It included work on
the telephone, as well as other tips to help your people deliver
exceptional customer care. Training courses like this need to be
fun. Ours are.
Usually, if you agree, we will
include some elements where the delegates can identify for
themselves how customer care within the business can be improved. If
you are up for it, we will organise teams to move the business
forward in different areas that they feel need improving. |
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Total Customer Focus
A
two-day workshop using practical
business scenarios to identify how, and why, client service can be
improved. Develops mutual understanding between teams leading to
service level agreements between departments.
This workshop has a two-part practical
exercise, It focuses on teamwork, communication, and the customer
relationship. It shows how easily these things can break down. We
hardly need to say anything. The delegates discover for themselves
where there is room for improvement.
We also allow time for teams from
different departments to agree how their relationships can be
improved, and the workflow made easier for all concerned.
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Email
us now at
training@a-t.co.uk
to arrange an appointment, or browse our pages for more information.
Advanced Training
5 Harecourt, Charlton Road, Wantage, Oxon, OX12 8HZ, UK.
Telephone:
+44 (0) 1235 770791
Fax: +44 (0) 1235 766701
Email:
training@a-t.co.uk
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