Successful
Cash Collection Techniques
|
|
description |
Obtaining
the initial business is relatively easy - getting paid is more
difficult. The competition for money is fierce.
To stay ahead in the payment stakes and to maintain a healthy cash
flow it is essential to develop key skills and techniques.
This workshop is designed to do exactly that. |
| who
should attend |
Anyone
who needs to know about successful cash collection. This will
include credit controllers who wish to achieve outstanding
success.
Anyone concerned with prompt payment of accounts. |
| features |
The
workshop includes:
Improving the payment habits of valued customers.
Reaching the decision maker.
Rules for successful collection.
Influencing customers to pay.
Negotiating the payment promise and turning the promise into a
payment.
Improving the impact of collection letters.
Controlling the conversation.
Maintaining excellent client relationships.
Overcoming delaying tactics.
Closing the call whilst ensuring payment is made. |
| format |
Tutorial
presentation of ideas and concepts with delegate participation.
Role plays on the telephone training apparatus to identify how the
concepts can best be applied in the workplace to improve business
results. |
| benefits |
The
workshop is a good investment. Just one idea from the many
presented will repay the investment many times over.
Customer retention will be improved by better relationships
between financial staff.
Improved cash flow in your organisation. |
