Retail Selling Skills
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| description | Retail Sales Training: A one or two-day workshop according to the needs to be covered. Builds ability and confidence in using practical retail sales techniques. Also Includes motivational work to improve personal drive and attitude. |
| who should attend | Anyone involved in retail sales, who is serious about improving their sales results. |
| features |
The
Three Ingredients for Success Drive Attitude Confidence What is Customer Care? Never ending Sales Process Customer Perception. Why is perception so important? Results of International Survey - why customers leave. Fundamental selling skills Including: People buy people first People buy results Group Work: Why should I buy from my organisation? What’s special about it and its products/services? Welcoming the Customer Including: Eye Contact Standing up to show attention The Greeting What to do if serving. Opening the Conversation Encouraging Conversation How to do it Asking Questions Open and closed questions Listening Check Backs Suggesting Solutions Matching the benefits and making them powerful to the customer. Using products and brochures. Closing the Sale Getting Commitment Customer Rapport Overcoming Objections Closing on the final objection |
| format |
One-day
programme. Lecture. Discussion. Role-play. Analysis. Participation encouraged. |
| benefits |
More
sales closed. Many workable sales ideas. Improved sales confidence. Optimum results achieved each day. |
