|
|
| description |
Sales lead
appointment setting by telephone is a
one day workshop designed to improve the success rate of those who
wish to improve their ability in setting quality appointments. |
| who
should attend |
External sales staff wishing to improve their own confidence and
ability in
appointment setting in a sales environment.
Internal staff who are responsible for generating appointments by telephone for
external sales staff. |
| features |
Finding
the Business
Generating prospect lists.
Pre-qualifying prospects.
Knowing what to say
The peg statement.
Initial Benefit Statements - making them powerful whoever we ring.
Developing scripts
Making the Call
Opening
the conversation.
Grabbing attention.
Voice inflexion and speed.
Using the right words.
Appointment setting.
Confirming details.
Overcoming objections.
Telephone practice sessions
Practice
using the telephone apparatus, playback and analysis to instil
delegate confidence in the process of appointment setting.
Action plans for success
Individual
delegate action plans |
| format |
One
day workshop
Role-plays and group work
Participation encouraged |
| benefits |
Basic
grounding in telephone techniques
Improved company image from first impression
Detailed knowledge on how to handle customers.
Improved
appointment setting |
